Frequently Asked Questions
Learn More about The Rockaway Hotel with answers to our most frequently asked questions!
- What is your pet policy?
We are happy to accommodate dogs under 40lbs. An additional $75 fee, per pet, per night, will be applied to your bill at the time of checkout. Pets are permitted within the guests’ rooms, on a leash or in a carrier within the lobby area.The NYC Parks Department allows pets on a leash on the boardwalk as well. As courtesy to other guests dining with us, we prefer no pets be in the dining area.
- What is required at Check In? Is there a minimum age to book?
Upon check-in, we require a credit card with matching photo ID to be presented. Please note, we do take a $150 incidental hold on the card. Upon check-out, the balance will be released, but may take a few business days to reflect in your account. The minimum age to check in is 23 years old.
- Can I check-in early/check-out late?
Our check-in time is 3 PM and our check-out time is 11 AM. If you are interested in an early check-in or late check-out, we can certainly add a request to your reservation, however, it is based on our availability. It is always best to check in on the day of, and if we can accommodate, we are happy too.
- What is included in your Resort Fee?
For stays in May-September $45 plus tax per room per night including a welcome drink, bicycles, beach chairs, umbrellas and sunscreen, unlimited wi-fi, daily wellness classes, morning coffee and tea, pool access, beach towels, priority rooftop access and personal concierge services. The listed amenities are available for up to 2 guests and are available on a first come, first serve basis. Rooms with more than 2 guests over 21 years of age, may have additional fees incurred.
For stays in October-April (Off-Season) $30 plus tax per room per night including a $15 breakfast credit, welcome drink, bicycles, unlimited wi-fi, morning coffee and tea, priority rooftop access and personal concierge services.
- Do you offer parking?
Parking is available on the surrounding streets of the hotel. In addition, Valet Parking is available for $50 per day within & out privileges. If you plan on driving we kindly ask you to let us know and we will do our best to ensure you have a spot. Payment for Valet is to be settled directly with the valet service upon arrival. Valet is only available during limited hours at this time.